Service Supervisor – St. Catharines, ON


Reporting to the Operations Manager, the Service Supervisor is responsible for overseeing all activities related to parcel sorting, road allocation and monitoring of existing processes and procedures.



  • Oversee the unloading of the truck
  • Supervise the work of a team of sorters and ensure their effectiveness and quality
  • Distribute roads prepared by the optimizing system to brokers and make adjustments as required
  • Coordinate brokers in the preparation of their packages to be delivered
  • Real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company’s objectives
  • In collaboration with the Operations Manager, participate in the development of procedures and working methods
  • Ensure the use of safe working methods and behaviours within the team



  • Experience of at least three (3) years in a supervisory position in operations, in the transportation industry
  • Knowledge of transportation laws and regulations in Ontario
  • General computer skills
  • Basic knowledge of occupational health and safety regulations
  • Excellent communication, written and spoken
  • Excellent stress management
  • Interpersonal, autonomous, resourceful and versatile
  • Ability to adapt to changes



  • Saturday and Sunday: 4:30am-1pm
  • Weekday evening: Days to be determined, 2pm-10:30pm

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  • Please note that Intelcom Express will complete a criminal record check for all applications received.
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