Service Supervisor – Ottawa, ON


Reporting to the Operations Manager, the incumbent is responsible for monitoring daily warehouse operations including scheduling of drivers and monitoring performance in accordance with company processes and procedures.


Duties and responsibilities

  • Assign delivery routes to drivers/brokers and ensure all packages are properly scanned and delivered each day
  • Perform real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company’s objectives
  • Managing the flow of brokers as they drive in and ensuring they park in assigned areas
  • Assist with package issues and make corrections in the system as needed
  • Dispatch route manifests
  • Process parcels not delivered and returned to warehouse
  • Ensuring safe handling of packages while being van scanned
  • Walk the floor to ensure warehouse is organized to the standards of 5S
  • In collaboration with the Operations Manager, participates in the development of procedures and working methods
  • Lead/manage/responsible for a team of Warehouse Operations Clerk and/or lead hands
  • Ensure health and safety standards and behaviours within the team
  • Carry out other related tasks as assigned by the operations manager


Qualifications and requirements

  • Minimum three (3) years experience in a supervisory position in the courier /transportation, distribution industry specifically within operation management
  • Knowledge transportation laws and regulations of Ontario
  • Working knowledge of occupational health and safety regulations
  • Intermediate computer skills and ability to learn new programs required
  • Excellent communication, written and spoken and presentation skills
  • Excellent stress management and ability to handle multiple priorities in a fast-pace environment
  • Interpersonal, autonomous, resourceful and versatile; ability to adapt to changes
  • A people person with the ability to lead a must
  • Flexibility with scheduling a must


Additional information

  • Work schedule from Friday to Monday
  • 7am to 3pm
  • Temporary position: 2 months

Apply for this position

  • Please note that Intelcom Express will complete a criminal record check for all applications received.
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