If your package was not delivered to you in person, you should have received the photo of the delivery by email if the merchant has provided us with your email address.
If not, please check your property, mailroom, and neighbor's doors before contacting us. The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.
If you do not find it, please call us immediately at (514) 807-6086 or 1-833-622-1570 to help make this right!
For security and confidentiality purposes, Intelcom does not know the contents or the value of the packages which are delivered.
You can usually find your tracking number on the merchant's website (where you made your purchase), as well as in the confirmation email they send you to confirm that your order has shipped.
Of course! To change the delivery date, please call us at (514) 807-6086 or 1-833-622-1570.
You can view the latest shipping status of your package, at any time, on our tracking page.
Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.
If you are signed up for our e-mail notifications, you’ll get an e-mail when your package is estimated to be delivered to your door within the next three hours.
According to your agreement with the merchant, your package may be left in a place deemed safe by the delivery person.
If there’s no secure location to leave the package at the delivery address, it will be returned to the warehouse and delivered the next business day.